And there’s no way you can do a feature like this unless you’re operating in all of these layers.”Ī few months later, the company touted the fact that it had reduced the average response time to a Mayday button press to 9 seconds, beating its goal of 15 seconds. ![]() “In the early 21st Century, our devices have gotten sophisticated enough, we’re not always sure, ‘Am I controlling the device or is the device controlling me?’ So we’re hopeful that Mayday will be a much-loved feature. ![]() “Tech support is much harder than most kinds of customer service,” Bezos said at the time. ![]() “I very much hope you’re going to say, ‘Wow.’ And I think you will,” he said before unveiling Mayday. (Amazon Photo)īezos originally demonstrated the Mayday video calling feature in a September 2013 briefing with reporters, saying it was an example of the benefit of Amazon working directly on hardware, operating systems, key apps, the cloud and services, and tightly integrating those features. Jeff Bezos with the company’s Fire HDX tablets in September 2013 when Amazon introduced the Mayday customer support feature. Alexa is also available on the company’s Fire tablets. In the years since the rollout of Mayday, Amazon has been investing heavily in its Alexa voice assistant, which has the ability to provide some customer support to users of the company’s Echo speakers and other devices. The use of live video chat with a human rep was a notable departure from the trend toward automated support, and no doubt much more costly. For purposes of privacy, the company said the rep wasn’t able to see the user on the other end of the chat. The 3G connection will charge you for the data transfer.Īll things considered it's better to just use WiFi where you can.However, the signature feature of the service was the ability to press the Mayday button to summon a video chat with a customer support representative who had the ability to control the device and annotate the screen. The WiFi connection allows you to download converted Kindle documents for free. The 3G version of the Kindle comes with WiFi. So, no adding Kindles - or any other MVNO SIM to a SureSignal □ Hang on! Isn't this UTTERLY pointless? So, I dropped an email to Vodafone asking them to manually add the phone number to my account.Īfter a bit of prompting, explaining that the SIM was in a Kindle, I got back this. The first time I tried to add it to the SureSignal - I got this error. One of the joys of hacking is social engineering your way to someone who can help you. I'm indebted to my Anonymous Mole who kindly performed this for me. It is likely that they'll ask for the IMEI (device serial number) or ICCID (SIM card serial number) to verify that the device is yours. ![]() See if you can get escalated to someone technical who will be able to look up the number for you. They may (genuinely) have no idea what you are talking about. You could try your luck calling 191, or emailing customer services. (IMSI is the internal number, MSISDN is your 07 phone number). The Tricky Partįind someone at Vodafone who is willing to do an IMSI->MSISDN translation. Make a note of the IMSI, IMEI and SIM number (ICCID). To get this diagnostic information do the following.
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